Australian High Commission
Fiji
Also accredited to Tuvalu

Services for Australians

Consular

The Australian High Commission in Fiji provides consular services to Australian citizens in Fiji and Tuvalu. If you are in need of consular assistance, telephone (679) 338 2211 during office hours (8.00am-4.30pm weekdays, except for Public Holidays) or the Consular Operations Centre in Canberra on 1300 555 135 or +61 2 6261 3305. Email queries to suva.consular@dfat.gov.au

Consular assistance - what we can and cannot do

The Australian High Commission in Fiji provides a range of consular services. The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian Citizens and Permanent Residents.

Our ability to provide consular functions is governed by international agreements and there are limits to the extent of help we can provide. For instance, it is important to remember that you are subject to the laws and regulations of the Republic of Fiji and Tuvalu.   Providing you with consular assistance cannot override local law.

Smartraveller

Australian travellers can be informed and prepared by registering their travel plans, accessing travel advisories and subscribing to updates on www.smartraveller.gov.au. The Australian Government provides 24 hour consular assistance, which can be accessed by telephone +61 2 6261 3305 (from overseas), 1300 555 135 (from within Australia) and +61 421 269 080 (for SMS). Smartraveller is provided by the Australian Department of Foreign Affairs and Trade (DFAT). For how Smartraveller can help you overseas, see the Consular Services Charter.

Australians are being reminded to make their first stop the Smartraveller website before they travel overseas in a revamped national advertising campaign. The new campaign aims to remind Australians to prepare for their upcoming trip and to take responsibility for themselves when travelling overseas. With Australians continuing to travel in ever-increasing numbers, with almost 10 million trips taken in the last financial year, the Smartraveller message continues to be critically important – ‘be informed, be prepared’. While most Australians travel safely, and take appropriate precautions, the number of Australians seeking consular assistance continues to rise. A large number of these cases could have been prevented with the right preparation, planning and taking out comprehensive travel insurance.

Australian passports

For passport information (applying for or renewing your passport, rules and procedures for getting a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport), visit www.passports.gov.au. The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. You can contact APIS during opening hours from within Australia on 131 232 for the cost of a local call. If overseas please contact an Australian diplomatic or consular mission. Email queries to passports.australia@dfat.gov.au

Passport updates

Please be aware the following will apply from 1 January 2016:

  • 10 year validity passports for 16 and 17 year olds. Both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
  • Passport fees will increase with inflation. Please visit https://www.passports.gov.au/Pages/Fees.aspx for further information. 
  • Lost/stolen fees will be removed. Instead frequent losers of passports will have their passport validity reduced. 

Appointment bookings

Passport appointment bookings (available between 08:30am - 12:00pm weekdays, except for Public Holidays) are required for the lodgement of passport applications. Clients should not attend the High Commission without an appointment. Appointments  are booked online. Appointments are also required for some notarial services. 

Book an appointment with Australian High Commission, Fiji using SetMore

Online registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.

Living in country

Former residents

A gateway to information about Australian benefits, payments and services.

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the High Commission's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.